Jilli Casino Privacy Policy for Philippines Players

When you register and use the jilli casino platform, we collect certain personal information necessary to operate your account and comply with applicable regulations in the Philippines. This includes your full name, date of birth, mobile number, email address, and payment details such as your GCash or Maya account information. We also collect technical data automatically when you access the platform, including your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players. We do not collect more information than is reasonably necessary for the purposes described in this policy. All data collection practices are aligned with the requirements of the Philippine Data Privacy Act of 2012 and its implementing rules. If you contact our support team, any communications you send may also be retained to help resolve your enquiry and improve our service quality.

The personal information we collect is used primarily to create and manage your player account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our regulatory obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. Transaction data is retained to maintain accurate financial records and to support any disputes or queries you may raise about your account activity. Technical and usage data is analysed in aggregate to identify platform performance issues and to make improvements that benefit all players. We do not use your personal information to build advertising profiles or sell your data to third-party marketing companies. Where we are required by law or by a regulatory authority to disclose your information, we will do so only to the extent required and will notify you where permitted. Any automated decision-making that may affect your account — such as fraud detection — is subject to human review upon your request.

Jilli casino does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud hosting providers — all of whom are bound by strict confidentiality agreements. These third-party partners are only permitted to use your data for the specific purpose for which it was shared and are prohibited from using it for any other reason. In cases where we are legally obligated to disclose information — for example, in response to a court order, a request from the National Privacy Commission, or an anti-money laundering investigation — we will comply with the minimum disclosure required by law. We will not share your data with any overseas entity unless that entity provides a comparable level of data protection as required under Philippine law. If a merger, acquisition, or restructuring of the platform occurs, your data may be transferred to the successor entity, and you will be notified in advance. You may contact our support team at any time to ask about the specific third parties with whom your data has been shared.

We apply industry-standard security measures to protect your personal and financial information from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security) to prevent interception during transit. Sensitive account credentials are stored using one-way hashing, meaning that even our internal team cannot view your password in plain text. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with data access are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect players. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities within the timeframes required by Philippine data protection regulations. We encourage you to also take steps to protect your own account by using a strong, unique password and enabling any available two-factor authentication options.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Financial transaction records are kept for a minimum of five years in accordance with anti-money laundering requirements applicable to online gaming operators in the Philippines. If you request account closure, your personal data will be retained only for the period required by law and will then be securely deleted or anonymised. Data that is no longer required for any legal, regulatory, or operational purpose is disposed of using secure deletion methods that prevent recovery. We do not retain data in identifiable form beyond what is strictly necessary. If you have questions about the specific retention period that applies to your account data, you may submit a written enquiry to our support team. Anonymised and aggregated data — which cannot be used to identify you — may be retained indefinitely for statistical and platform improvement purposes.

As a player based in the Philippines, you have specific rights under the Data Privacy Act of 2012 regarding your personal information held by jilli casino. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or outdated information. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data has been processed unlawfully, you have the right to object and to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team with your account details and a clear description of your request — we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data rights, and your account will not be negatively affected by making a legitimate data request.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulations in the Philippines. When material changes are made, we will notify registered players via a notice on the platform or by email to the address associated with your account. The effective date at the top of this page will always reflect when the policy was last revised. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how your information is protected. If you do not agree with any changes to this policy, you should stop using the platform and contact our support team to discuss your options. For any questions about this Privacy Policy, please visit our FAQ page or reach out to the support team directly.